View and manage your donations in My Donations. You can download tax receipts for credit card donations or easily donate again to causes or organizations that you donated to in the past.
View My Donation History
View and manage your donation history in My Donations.
Download tax receipts for your credit card donations or easily donate again to causes or organizations that you donated to in the past.
To view your donation history:
Tap My Donations.
Select a donation to see its details. You can filter your donations as required.
To download a tax receipt for a credit card donation, select Receipt.
To donate to a cause or organization again, select Donate Again.
To cancel a recurring donation, select Cancel Recurrence.
Note: A recurring donation is completed as of its Recurring End Date. However, its status will reflect completion as of the payment cycle following the Recurring End Date.
Access Tax Receipts
Tax receipts are issued differently based on the payment method used for the donation. Tax receipts also vary per country.
When you donate using a credit card or debit card, a confirmation email with an attached tax receipt is sent to your work email address. If you don't receive an email a few minutes after making your credit card donation, check your spam folder.
The tax receipt displays your home address when it is available; otherwise, it shows your work address. Your home address is updated by any address information saved when you add a new card.
When you donate using a non-credit card payment, a pledge confirmation email is sent to your work email address. Processors, such as Frontstream or the United Way, receive all non-credit card donations and issue tax receipts for them. They will email you instructions to your work email address on how to send your payment and fulfill your pledged donation. You can contact Philanthropy Cloud Support to reissue your pledge confirmation email. However, you must contact the processor listed in the confirmation email to reissue a tax receipt.
When you donate using your payroll or bonus payroll, you can use the appropriate pay stub as a tax receipt, since charitable deductions are indicated on your pay stubs. You can also contact your employer's payroll department if you have any payroll issues or questions.
Download Tax Receipts for Credit Card Donations
You can download tax receipts for your credit card donations at any time in My Donations. You can also contact Philanthropy Cloud Support to reissue a tax receipt. For Canadian donors, Philanthropy Cloud Support can void and reissue receipts.
To download a tax receipt for a credit card donation:
Tap My Donations.
Select a donation to see its details.
Note: Philanthropy Cloud Support cannot edit credit card donations or create new designations or donations.